Claims Service

We understand that claims are part of our business and that having a claim can be stressful. At CAIB your dedicated account manager welcomes the opportunity to assist and manage claims on your behalf. With our knowledge and expertise we ensure the process is as straightforward as possible and all policy entitlements are paid to you in a timely manner.

All you need to do is contact us and let us provide you with the assistance and support you require.

Going above and beyond to ensure a satisfactory outcome.

One phone call is all it takes when things go wrong.

They went the extra mile in negotiating with insurers regarding a vehicle claim.

General Claims Checklist

  • Ensure the safety of you and others, and call emergency services if required.
  • Take photographs of any damage.
  • Safeguard property if possible to ensure no further damage or loss occurs.
  • For motor vehicle claims, ensure you obtain the name, address and vehicle details of the third party. Do not admit liablity even if you believe you are at fault.
  • Call us on (07) 3878 1844 or email us at as soon as possible.